Delivery, Payment & Returns


Methods of Payment
All orders placed on the website can be paid by credit or debit card, Paypal or by calling us on 01620 860907. You don't need to have a Paypal account in order to pay by Paypal. Please have your order number to hand when you call. 

We won’t begin to process your order until we’ve received payment.

Returns
Please inform us of any shortages, breakages or faulty items, by phone on 01620 860907 or e-mail [email protected]

We understand that buying online comes second to actually being able to see and feel the products you are purchasing. For this reason, we are happy to accept returns of on-line purchases. Items must be in their original packaging and returned with the original invoice. Please pack your items carefully. It would be most helpful to us if you could also include a reason for your returns. We will contact you for your payment details so that we can refund your credit or debit card.

Cancellations
If you wish to cancel your order, please do so within 24 hours of placing your order. Please call 01620 860907 to cancel your order. Any payments already made will be refunded to you in full.

Out of Stock Items
We make every effort to keep our online shop up-to-date, letting you know if an item is out of stock, and when we expect to have it back in again. However, there may be occasions when out of stock items are ordered before we have a chance to update the shop. These items will be marked on your invoice and you will not be charged for them.

Delivery
Post & packing is free for all UK mainland orders over £150 (ex VAT). Scottish Highlands and Islands, Channel Isles, Scilly Isles and Republic of Ireland – deliveries to all of these areas may be subject to a surcharge. 


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